Privacy Policy
We will collect and process the following personal data from you:
• Information you give us:
1. This is information about you that you give us directly when you interact with us. This includes your profile information, login details, and other details required to create your register with us.
This is information about you that you give us by filling in forms on the Site or App or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use the Site or App, subscribe to our service, search for a product, place an order on the Site or App, participate in discussion boards or other social media functions on or via the Site or App, enter a competition, promotion or survey, submit a query, and when you report a problem with the Site or App.
The information you give us may include your name (including account username), address (including the city you live in), e-mail address and phone number, financial and credit card information, personal description (including age and gender), photograph, login and password details. It may also include certain personal details of your emergency contacts that you add to your account, and whether you have a connection with others whose personal data we may collect or hold, for example family members and friends. We may also access contacts stored on your device in order for you to add them to your favourites or emergency contacts, or when you refer someone from your contact for our services. Please note that we do not import or sync your contact with the Site/App. When you use your account to book an afor someone else from your contact list using the Services, we will collect and store such contact information and share the ride details with that selected contact.
You may also choose to share details of your membership in any loyalty programs with which we are partnered, including the date and expiry details of the membership, membership number and points/rewards accrued.
• Information we collect about you from your use of the Site and/or App:
We will automatically collect information from you each time you visit the Site and/or use our App. This includes technical information, information about your visit, and your location data.
• Technical information
• Information about your visit
• Location data
Technical information may include the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed and other such information.
• Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team. It may also include reference numbers used when you book a service through the Site or the App, and details of what, how, when and where you have engaged in services which we provide or services procured or booked using our services. Where the Services allow you to call or text other users using the Services, the information may also include call and text information, including the date, time and duration of the calls and texts.
2. Location data - we collect information through the Site/App as to your real time location to provide location services where requested or agreed to by you in order to deliver content and services that are dependent on knowing where you are, such as allowing passengers to find drivers, allowing drivers to find passengers for pickup and allowing the App to calculate the fare applicable to your journeys. Please note that we only collect your live location on the Site/App if you specify in your setting that you would like us to “always collect” your location. If you have not specified this, we not collect your live location unless you are accessing the Site/App or availing our services. This information is collected in combination with an identifier associated with your device to enable us to recognise your mobile browser or device when you return to the Site/App. You may also feed in your location manually in the Site/App. You may turn off location access using your device or not provide us your location manually, however, please note that without the ability to collect your location we will not be able to provide you our services.
Device information i.e. the devices you use (mobile phones, computers, tablets, etc.) to access our services such as the hardware models, operation system information, software information and version, file names, language preferences, IP address cookie information, advertising identifiers, browser version, device settings, and mobile network information. We may recognise your devices to provide you with personalised experiences and advertising across the services you use. Please see our policy on ‘ Cookies and other technologies’ for more information on how we use device information.
Other than your locations and device information, we do not link this automatically-collected data to personally identifiable information.
• Information we receive from other sources.
This is information we receive about you:
• if you use any of the other websites or apps we operate or the other services we provide.
• from third parties through whom you are able to access or register for the services (e.g. where you are able to log in with a Google or Facebook account).
• from third parties we work closely with.
In this case we will have informed you when we collected that data if we intend to share your data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data.
We are working closely with third parties (including, for example, business partners, sub- contractors in technical, payment and delivery services, advertising networks, analytics providers, and search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
You may be given the option to access or register for the service through the use of your user name and passwords (or any other identifier) for certain services provided by third parties (each, an “integrated service”), such as through the use of your Google account, accounts with payment systems or wallet providers, or otherwise have the option to authorize an integrated service to provide personal data to us. By authorizing us to connect with an integrated service, you authorize us to access and store your personal data that the integrated service makes available to us (including but not limited to name, email address(es), date of birth, gender, current city and profile picture URL), and to use and disclose it in accordance with this policy. Please review the terms of service, terms of use and privacy policies of each integrated service carefully before using their services and integrating with our services. Please check your privacy settings on each integrated device to understand what personal data has been integrated with our services.
3.
Depending on the nature of your dealings with us or the services which we provide to you or which you may obtain or make available to others using our services, we may collect other types of personal data from third parties, including:
• where you are involved in providing transport-related services, identification, taxation, government or regulatory identifier (such as drivers’ licence details), and vehicle and insurance details;
• personal data relating to any complaints you make or are made about you, including recording of any calls in that regard;
• personal data collected and held via financial or payment systems about the payment mechanism or method that you might use (including credit card details) and the payments you may make for our services or any services procured or booked using our services;
• personal data collected by third-party marketing, survey and advertising service providers;
• personal data provided to any partners through which you create or access your account for the services, such as employee information provided to companies engaging in our corporate or other services, payment providers, social media services, on-demand media or services integrated with our services, or other websites (such as search engines) with which our services have been integrated;
• personal data which is accessible from your use of online sites or applications in which we have an interest or provide (such as messages for the purposes of issuing and receiving one time passwords and other device verification) and device-related or device-generated personal data. The latter might include your device details, device IDs, your location, network connections, network access and communication and session data. Location data may also be collected or derived from IP addresses, mobile numbers and network information.
You generally have the option of not identifying yourself or of using a pseudonym when dealing with us, but not where this is impractical (for example when you transact online with us or you apply to provide transport-related services) or where the law or a court order provides otherwise.
How we use your information
You can see a full list of the types of data we process, the purpose for which we process it, and the lawful basis on which it is processed here .
Please note that we use the information you provide to us for automated decision making and profiling in order to effectively provide you our services.
We use information held about you in the following ways:
• Information you give to us:
We will use this information to:
• Take steps in order to enter into any contract or carry out our obligations arising from any contract entered into between you and us including: o administering your account with us; o verifying and carrying out financial transactions in relation to payments you
make through the Site and/or the App; o notifying you about changes to our service.
4.
• Provide you with information about our goods or services we feel may interest you, in our legitimate interests provided these interests do not override your right to object to such communications. See ' Our promotional updates and communications ' below.
• Ensure in our legitimate interests that: o content from our Site is presented in the most effective manner for you and for
your devices. o we provide you with the information, products and services that you request
from us.
• Information we collect about you from your use of the Services
We will use this information in our legitimate interests, where we have considered these are not overridden by your rights:
• To administer the Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
• To keep the Services safe and secure.
• For measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
• To improve the Services to ensure that content is presented in the most effective manner for you and for your computer.
• To allow you to participate in interactive features of our service, when you choose to do so.
• Information we receive from other sources
We will combine this information with information you give to us and information we collect about you in our legitimate interests (where we have considered that these are not overridden by your rights). We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Our promotional updates and communications
We will share promotional updates and communications with your consent or, where applicable, in our legitimate interest. Where permitted in our legitimate interest, we will use your personal information for marketing analysis and to provide you with promotional update communications by email, telephone, text messages, in-application messages and/or push messages about our products and/or services. We may also share your personal information with third-party social media and other partner platforms in order to provide you with promotional update communications. You may view our partner platforms here .
You can object to further marketing at any time in your profile settings or by selecting the "unsubscribe" link at the end of all our marketing and promotional update communications to you.
Who we give your information to
We may give your information to:
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• Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, who support our processing of personal data under this policy. Our group entities include the data controllers identified in this Policy.
• Selected third parties.
Our selected third parties may include:
• Organisations who process your personal data on our behalf and in accordance with our instructions and the Data Protection Law. This includes in supporting the services we offer through the Site and/or the App in particular those providing website and data hosting services, providing fulfilment services, distributing any communications we send, supporting or updating marketing lists, facilitating feedback on our services and providing IT support services from time to time. These organisations (which may include third party suppliers, agents, sub-contractors and/or other companies in our group) will only use your information to the extent necessary to perform their support functions. A full list can be found here .